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Upgrading Your Orion Platform Deployment Using Microsoft Azure.Upgrading Isn't as Daunting as You May Think.

SolarWinds Certified Professional Program.This will provide you with the new case number and the case will be dispatched to the designated support team. This information will allow support to address your issues in a timely manner. For Web issues please include information such as: How you are connecting to us, are you using a CSP or Smart Connect, errors received, etc. For email problems please include information such as: Sender and recipient email addresses, errors received, date of transaction, etc.

Subject: Please make this informative but brief.ĭescription: This needs to be a detailed explanation of the issue being experienced.

Please fill in the mandatory fields prior to clicking on Submit.Please make sure you choose one of the following to ensure the case is routed to the correct team:Įmail Security.cloud (Anti-spam, Anti-virus, Data Protection, queries with the portal)Įmail Encryption.cloud (TLS Enforcements and PBE - Policy Based Encryption)Įmail Threat Detection and Response (ETDR)Īdvanced Threat Protection Roaming (ATP web/roaming) Then select the product you wish to raise the case for from the selection shown below. Please ensure the type of case is set to Technical.Select the Support Ticketing Centre (MySymantec) from the Support tab.Logon to the Symantec.cloud configuration portal.Please follow the steps below to create a case: Please note: If you're using a secondary portal login, the account will require Raise Tickets and View Support Content user roles. Products that can be used to raise cases for are: Email Security.cloud, Web Security.cloud, Email Encryption.cloud, ATP Email or ATP Roaming. Customers can raise cases directly to the Support team via the Ticketing Center within the Symantec.cloud configuration portal.